Privacy Policy – PG Jili Online Casino Philippines

1Introduction

At PG Jili, we believe that privacy isn't just a legal checkbox — it's a fundamental part of the trust you place in us when you sign up and play on our platform. We understand that sharing personal information online can feel uncomfortable, especially when it involves financial accounts and identity documents. That's why we've made it a priority to be fully transparent about what we collect, why we collect it, and how we protect it.

This Privacy Policy applies to all users of the PG Jili platform, including registered players, visitors who browse without registering, and anyone who contacts us through our support channels. It covers all personal data collected through the website pgjili.best, as well as any related communications including emails and live chat.

PG Jili operates in compliance with Republic Act 10173, also known as the Data Privacy Act of 2012 of the Philippines. This law governs how organisations collect, use, store, and protect the personal information of Filipino citizens and residents. Our practices are designed to fully meet — and in many cases exceed — the requirements of this legislation.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines, which together form the complete set of agreements governing your use of the PG Jili platform.

2Information We Collect

PG Jili collects personal information in several ways, depending on how you interact with our platform. Here's a clear breakdown of the categories of data we may collect and the typical sources of that data:

2.1 Information You Provide Directly

When you register an account, update your profile, make a deposit, request a withdrawal, or contact our support team, you provide us with information directly. This typically includes:

• Full legal name
• Date of birth
• Mobile number or email address
• Residential address
• Government-issued identification details (for KYC verification)
• Payment account details (e.g., GCash number, bank account information)

2.2 Information We Collect Automatically

When you access and use PG Jili, our systems automatically collect certain technical and behavioural data. This includes:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on pages, and navigation patterns
• Game activity including sessions, bet history, and win/loss records
• Login timestamps and frequency of use
• Referral source (how you arrived at the site)

2.3 Information from Third Parties

In some circumstances, we may receive information about you from third parties, including:

• Payment providers (e.g., transaction verification from GCash or Maya)
• Identity verification services used during KYC checks
• Fraud prevention and anti-money laundering screening services

3How We Use Your Information

PG Jili uses the personal information we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes listed here. The primary uses of your information include:

• Account management: Creating, maintaining, and securing your PG Jili account, including processing your registration and verifying your identity.
• Transaction processing: Handling deposits, withdrawals, and other financial transactions accurately and securely.
• Customer support: Responding to your enquiries, resolving account issues, and providing assistance through our 24/7 support channels.
• Platform improvement: Analysing usage patterns and technical data to improve the performance, design, and features of the PG Jili platform.
• Fraud prevention and security: Monitoring for suspicious activity, detecting potential fraud, and ensuring the integrity of the platform.
• Legal and regulatory compliance: Fulfilling our obligations under Philippine law, including anti-money laundering (AML) requirements and gaming regulations.
• Responsible gaming: Identifying players who may be showing signs of problematic gambling behaviour and providing appropriate support and interventions.
• Communications: Sending transactional messages (e.g., deposit confirmations, withdrawal notifications) and, where you have opted in, promotional messages about bonuses and new features.

You can opt out of promotional communications at any time by contacting our support team or using the unsubscribe option in any marketing email.

4Legal Basis for Processing

Under the Data Privacy Act of 2012, PG Jili must have a lawful basis for collecting and processing your personal information. Depending on the type of data and the purpose of processing, we rely on one or more of the following legal bases:

• Contractual necessity: Processing your data is necessary to fulfil our contract with you — that is, to operate your account and deliver the services you have signed up for.
• Legal obligation: We are required by law to collect and retain certain data, such as identity verification records and transaction logs for AML compliance.
• Legitimate interests: We process some data based on our legitimate business interests, such as improving platform security and analysing usage data to enhance user experience, provided those interests do not override your rights.
• Consent: For certain types of processing, such as sending you promotional messages, we rely on your explicit consent, which you can withdraw at any time.

5Sharing Your Information

PG Jili does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We may share your data with third parties only in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party companies that provide specific services on our behalf, including payment processing, identity verification, fraud detection, and IT infrastructure. These providers are contractually bound to handle your data securely and use it only for the specific purpose we have engaged them for.

5.2 Regulatory and Legal Authorities

We may be required to disclose certain information to government agencies, regulatory bodies, or law enforcement authorities in response to a valid legal request, court order, or our obligations under Philippine gaming and anti-money laundering laws.

5.3 Business Transfers

In the unlikely event that PG Jili is involved in a merger, acquisition, or asset sale, player data may be transferred to the successor entity as part of that transaction. We would notify affected players in advance where legally required to do so.

5.4 With Your Consent

In any circumstance not covered above, we will only share your information with third parties if we have obtained your explicit, informed consent to do so.

6Cookies and Tracking Technologies

PG Jili uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and improve your experience. Here's a breakdown of the types of cookies we use:

• Essential cookies: These are necessary for the platform to function. Without them, certain features like staying logged in and processing transactions would not work. These cannot be disabled.
• Performance cookies: These collect anonymous data about how visitors use the site, such as which pages are visited most and where errors occur. This helps us improve the platform.
• Functionality cookies: These remember your preferences, such as your display settings or language, to give you a more personalised experience.
• Analytics cookies: We use analytics tools to understand how players navigate the platform and to identify areas for improvement. These are never used to track you across third-party websites.

You can manage your cookie preferences through your browser settings. Note that disabling certain types of cookies may affect the functionality of the PG Jili platform.

7Data Security

Protecting your personal information from unauthorised access, disclosure, or misuse is a top priority at PG Jili. We have implemented a comprehensive set of technical and organisational security measures, including:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive stored data, including financial information and identity documents
• Access controls that limit which employees can view sensitive player data, based on their role and business need
• Regular security audits and penetration testing by independent professionals
• Automated monitoring systems that detect and alert us to suspicious access patterns or unusual activity
• Secure, geographically redundant data storage with regular backups

While we work hard to maintain robust security, no system can guarantee absolute protection. In the event of a data breach that is likely to harm your rights or interests, PG Jili will notify you and the relevant regulatory authorities as required by law.

You also have a role in keeping your account secure. Please use a strong, unique password for your PG Jili account and never share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately.

8Data Retention

PG Jili retains your personal information only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The retention periods we apply are as follows:

• Account data: Retained for the duration of your account and for a period of up to five years after account closure, in line with legal and regulatory requirements.
• Transaction records: Retained for a minimum of five years to comply with anti-money laundering legislation.
• KYC documents: Retained for the period required by gaming regulations and AML law, typically five years from the date of verification.
• Support communications: Retained for up to two years to assist with follow-up enquiries and dispute resolution.
• Technical and usage data: Retained in anonymised or aggregated form for analytical purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9Your Rights Under the Data Privacy Act

As a Philippine resident, you are entitled to a range of rights under Republic Act 10173 (Data Privacy Act of 2012). PG Jili is committed to respecting and facilitating the exercise of these rights. Here's what you're entitled to: